As CareBridge expanded its services for people receiving home and community-based care, it rapidly grew a workforce of nurse practitioners, nurses, social workers, and support staff. Getting that workforce ready to deliver care meant licensing and enrolling providers across many states — a process that can stretch 30 to 60 days for state licenses and 45 to 90 days for Medicaid IDs. Keeping pace without outside help would have forced CareBridge to significantly expand its internal credentialing team, raising costs and slowing growth.
CareBridge partnered with FirstLayerAI's Medallion solution to manage provider licensing and enrollment across states. By combining automation with hands-on provider support — coordinating state licensing, handling Medicaid enrollment, and chasing follow-ups with state agencies — Medallion keeps clinicians moving toward visit-ready status while the CareBridge team stays focused on patient care.
“Being able to get our providers visit-ready and use them to the top of their license is essential for us. Medallion helps us scale without having to build a much larger internal credentialing team.”
Steven Shterenberg, M.D.
SVP of Operations & Clinical Care Strategy, CareBridge
With Medallion managing licensing workflows and provider support, CareBridge can scale its clinical workforce without standing up a large internal credentialing operation — avoiding an estimated 50% in added operational cost.
Providers move from completed intake to application submission in about eight business days, and the organization can keep expanding into new states and populations without piling on administrative overhead.