Echo

AI voice agents for your back-office

Configurable voice agents that replace manual outbound calls — handling the workflows that drain your operations team's time.

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Hear what an Echo call sounds like

Deliver low-latency natural voice interactions that handle interruptions, background noise and accents in real time

00:00 Dr. John Smith

Hi, this is Medallion calling in regards to your provider credentials.
Is this Dr. John Smith — and is now a good time for a quick call?
Yes, this is Dr. John Smith. Now’s a good time.
Great. We received your professional liability insurance listed as ABC Insurance, expiring December 31, 2029.
Is that accurate and current?
Yep, that all sounds right.
Do you attest that the information you’ve provided to Medallion is accurate and complete to the best of your knowledge?
Yes, I do.
Perfect — that’s all we need.
I appreciate your time, Dr. Smith. Enjoy the rest of your day.

Built for your highest-volume calls

Echo handles the conversations that consume your team's hours — and adapts to any new workflow you define.

Eligibility

Insurance Verification

Confirm coverage, benefits, and patient responsibility with payers — without queuing on hold.

Intake

Provider Onboarding

Collect missing information and verify details directly with providers and their staff.

Utilization

Prior Authorization

Initiate and follow up on prior auth requests until a decision is on file.

Network

Credentialing & Enrollment

Call payers and committees to move files through credentialing and roster updates.

Revenue Cycle

Claim Follow-Up

Chase aging and denied claims to resolution — with a full transcript of every call.

Custom

Any payor or provider call

Define your own workflow and Echo handles it — configurable for any outbound call your team makes today.

Integrate with your EHR and RCM systems of record

Echo integrates with your EHR and RCM systems to streamline extract data for calls and re-enter resulting data upon completion, reducing any manual work.