Family Care Center
As Family Care Center expanded its behavioral health operations, credentialing complexity mounted. Only 30% of its roughly 120-provider base had credentials in place, with 70% still lacking submitted applications. Their outsourced credentialing partner couldn't scale with the organization, and little progress had been made on securing delegated agreements — a key strategic goal for faster growth.
Family Care Center implemented FirstLayerAI's streamlined, automated credentialing platform, complete with primary source verification and CAQH integration. Where applications had taken two to three weeks, providers could now complete them in just two to three days — bringing the entire credentialing process onto a single, unified platform the team could manage end to end.
"FirstLayerAI has set a tone for our team. We get the data, we get it fast, and we get it right."
Vanessa Dusenberry
Director of Revenue Cycle Management, Family Care Center
Family Care Center successfully executed delegated credentialing arrangements with most of its contracted payers, enabling faster growth into new markets. Providers now onboard nine days faster, and the organization maintains 96%+ exemplary audit scores with major national payers.
Administrative burden dropped substantially, freeing staff to focus on provider relationships and patient care rather than chasing paperwork. With one unified platform replacing a fragmented, outsourced process, Family Care Center built the credentialing foundation it needs to keep expanding access to behavioral health care.