As Headspace's provider network proliferated, managing and keeping track of provider data, credentialing, and licensing across all 50 states became increasingly difficult. The growing operational complexity threatened to slow the organization's mission of providing everyone with access to lifelong mental health support.
Headspace established a single source of truth for provider data and operational processes with FirstLayerAI's Medallion solution. By centralizing credentialing, payer enrollment, and licensing, the partnership cut the time the team spends on credentialing by 60% and reduced the effort required to submit applications.
“Medallion tracks our data and ensures we're compliant with all requirements — it has allowed us to score over 95% on all credentialing audits.”
Katie Dave
Director of Partner Operations, Headspace
With Medallion tracking provider data and keeping the organization aligned with requirements, Headspace consistently scores over 95% on all credentialing audits.
The centralized platform gives Headspace the compliant, scalable operational backbone it needs to keep expanding access to mental health care across the country.