PM Pediatric Care
PM Pediatric Care faced operational strain from manual provider licensing and credentialing workflows. Managing 1,200 providers and hundreds of active licenses stretched internal teams thin. Legacy systems and email-driven processes created bottlenecks that slowed provider onboarding — delaying access to care and revenue realization.
PM Pediatric Care implemented FirstLayerAI Core alongside ongoing monitoring, licensing, delegated credentialing, and payer enrollment. Key workflows — license tracking and CAQH profile maintenance — were automated and delegated to FirstLayerAI, reducing manual work and accelerating onboarding across the network.
"FirstLayerAI has transformed credentialing from a black box into a transparent, structured process."
Vikas Bhalla
Chief Commercial Officer, PM Pediatric Care
Over 900 providers are now managed through FirstLayerAI. PM Pediatric Care accelerated enrollment, improved compliance, and reduced administrative overhead — freeing teams to focus on care delivery rather than paperwork.
The centralized platform strengthened the operational backbone behind the organization's mission to deliver accessible, high-quality pediatric urgent care nationwide.