PM Pediatric Care faced operational strain from manual provider licensing and credentialing workflows. Managing 1,200 providers and hundreds of active licenses stretched internal teams thin. Legacy systems and email-driven processes created bottlenecks that slowed provider onboarding — delaying access to care and revenue realization.
PM Pediatric Care implemented FirstLayerAI's Medallion solution alongside ongoing monitoring, licensing, delegated credentialing, and payer enrollment. Key workflows — license tracking and CAQH profile maintenance — were automated and delegated to Medallion, reducing manual work and accelerating onboarding across the network.
"Medallion has transformed credentialing from a black box into a transparent, structured process."
Vikas Bhalla
Chief Commercial Officer, PM Pediatric Care
Over 900 providers are now managed through Medallion. PM Pediatric Care accelerated enrollment, improved compliance, and reduced administrative overhead — freeing teams to focus on care delivery rather than paperwork.
The centralized platform strengthened the operational backbone behind the organization's mission to deliver accessible, high-quality pediatric urgent care nationwide.