SMIL faced operational slowdowns across its complex radiology network: limited visibility into the payer enrollment approval process, a high volume of manual follow-ups, and lower ROI driven by slow enrollment turnaround. Onboarding and enrollment had become an administrative drag on the business.
SMIL adopted FirstLayerAI's Medallion solution to enhance provider onboarding and enrollment across the network. The platform added functionality and visibility across credentialing and payer enrollment workflows, automating manual follow-ups and giving the team the data it needed to manage operations proactively.
“Medallion delivers both the technology and partnership we were seeking. The platform provides greater functionality and visibility across our credentialing and payor enrollment workflows, and the Medallion team has been responsive and collaborative as we've navigated implementation and growth.”
Jennifer Mohler
Chief Revenue Cycle Officer, Southwest Medical Imaging
Credentialing packet creation went from 15 days to three — a 4x improvement — while staff time spent on payer and group enrollments fell by 50%.
Together with roughly 30% savings on annual operational expenses, SMIL gained the visibility and turnaround speed to support continued growth across its radiology practice.