Tampa General Hospital
Tampa General Hospital faced credentialing inefficiencies that had become unsustainable. High operating costs and lengthy timelines were straining the team and threatening both service quality and the hospital's competitive positioning. As one of the region's largest academic health systems, Tampa General needed a way to credential and enroll providers faster — without compromising the rigor that high-quality care demands.
Tampa General implemented FirstLayerAI's NCQA-certified credentialing automation platform to streamline processes, reduce manual work, and integrate with existing systems. By replacing fragmented, manual workflows with a centralized, purpose-built platform, the team was able to move providers through credentialing and enrollment with far greater speed and accuracy.
"The inefficiency we were experiencing was unsustainable. High operating costs and long timelines risked service quality and our competitive edge. Our clinicians and patients deserved better."
Scott Arnold
EVP & Chief Digital and Innovation Officer, Tampa General Hospital
Within six months, the partnership delivered more than $2.4M in ROI — $2.3M in operational savings plus $100K in software cost reductions. Credentialing team efficiency increased by 90%, freeing staff from manual administrative work to focus on higher-value initiatives.
The results extended beyond the numbers. Tampa General awarded the partnership a 10/10 NPS score, reflecting an exceptional experience and a foundation built for sustained innovation. By transforming credentialing from a cost center into an efficiency driver, Tampa General positioned itself to keep growing while protecting the service quality its patients depend on.