As WellBe Senior Medical expanded its network of clinicians delivering care across seven states, credentialing became a bottleneck. Its previous vendor took up to 30 days to credential a provider — delaying clinicians from seeing patients — and expedited processing carried extra fees while being capped at just 20 files per month, limiting how fast the organization could scale.
WellBe implemented FirstLayerAI's Medallion solution to modernize its credentialing operations. With automated workflows and a centralized platform, the team cut turnaround time to just six days while gaining far greater visibility and control, and gained the ability to cross-license providers across multiple states to expand its in-home care model faster.
“I didn't believe it until I was going through old emails, but with our old vendor we were at a 30-day turnaround time — from hire to credentialed. With Medallion, we're at a turnaround time of six days. It's unbelievable compared to where we were before.”
Joshua Aubey
Chief Compliance & Privacy Officer, WellBe Senior Medical
Credentialing turnaround dropped from 30 days to six — an 80% reduction — so providers can begin treating patients sooner and the organization can deliver on its mission of bringing care directly into patients' homes.
Beyond speed, streamlined workflows free the team to focus on quality, compliance, and patient care, positioning WellBe to keep expanding across markets and licensing providers in new states.